Malayan Banking Berhad and its subsidiaries and overseas branches (“Maybank”) is committed to the highest standard of ethics and integrity in its conduct of business and operations. As part of this commitment, Maybank has in place an avenue for disclosure of any improper conduct.
The objective of this policy is to ensure that all employees and members of the public have access to secured channels to make disclosures on any improper conduct by any member or representative of Maybank, with the assurance that there will be no repercussion against them.
Improper conduct includes, but is not limited to:
Any person who is aware of, or has reasonable grounds to suspect that, any improper conduct has been committed by an employee or representative of Maybank can make a disclosure.
Disclosures can be made via any of the following channels:
| Automated Hotline | Secured voice recording: Toll-free number 1-800-38-8838 or 603-20268112 for overseas |
| whistleblowing@maybank.com | |
| Letter | Group Compliance, P.0. Box 11635, 50752 Kuala Lumpur |
For further information on the list of toll free lines in countries where Maybank has presence, please click here.
Whistleblowers are encouraged to include the following information in the disclosure to facilitate investigations:
The identity of a whistleblower who made a disclosure in good faith will be kept confidential and will only be disclosed on a strictly need-to-know basis. Employees who whistleblow in good faith will also be protected by Maybank from any repercussion.
Maybank's Whistleblowing Governance Committee is chaired by an independent non-executive director. The governance committee provides oversight to ensure that disclosures made via the whistleblowing channels are accorded with adequate attention, independence, investigation and remedial action, where necessary.