Card Safety Tips

Credit Card Safety Tips

Staying safe is a matter of keeping up good habits, learn more about our Credit Card safety tips.

Why should I change my habits?

It may be a hassle to keep track of your Credit Card behaviour, but it's the little things you do that can prevent a major disaster. Because having a credit card brings about a world of convenience. No more thick wads of cash to lug around or having to forgo that great bargain because you're a little short on money with no ATM in sight.

Whether you're using your credit card over the Internet or at the store, there are several steps you can take to ensure that your credit card is not misused. Good habits and awareness will help keep your credit card details safe, and give you peace of mind.

How to be safe when using your Credit Card

  • Sign it immediately once you receive it.
  • Do not lend your credit card to anyone.
  • Do not provide your credit card details to an unknown party.
  • Do not carry your PIN together with your card or disclose it to anyone.
  • Check all details and the total on the charge slip before signing it.
  • Keep the charge slips and verify them against your credit card statement when it arrives.
  • Notify Maybank Credit Card Centre immediately of any error or possible unauthorised transactions.
  • Destroy all your charge slips before throwing them away.
  • Keep the Maybank Credit Card Centre telephone number handy in case of lost/stolen cards, unauthorised transactions or PIN disclosures.
  • Cut your expired credit cards into two when you receive your new cards.
  • Report immediately to Maybank Credit Card Centre if it is lost or stolen.

What if I find questionable transactions in my statement?

Don't worry, our staff are always ready to help. So to facilitate transaction queries or disputes, please print out the Dispute Form (PDF) and fill it out accordingly. After that, attach copies of the relevant Account Statement and Sales Drafts and fax it to us at 03-2026 9824 or 03-7953 8675. Alternatively, email us at disputemgmt@maybank.com.my.

You can also mail the documents to us at:

Maybank Credit Card Centre
c/o Customer Service
7th Floor, Menara Maybank,
100, JalanTun Perak,
50050, Kuala Lumpur

For more tips on credit cards, visit www.bankinginfo.com.my.