On 5th April 2024 at around 9.20pm, Maybank experienced a disruption affecting our debit cards, online banking and ATM service. The issue temporarily prevented customers from making online payments as well as at retail outlets.
Immediately upon becoming aware of the issue, our technical team worked diligently to resolve the issue and restored services as quickly as possible. The impacted services were gradually normalised and fully recovered at 11.34pm. All customer transactions were attended to and completed.
We apologise for any inconvenience our customers faced due to this unexpected downtime and would like to thank them for their patience and understanding. We would also like to update that currently all services and apps are operating as per normal.
Should customers require any assistance, they may reach out to our Customer Care via PM (Private Message) on social media or call 1-300-88-6688.
Maybank understands that in today's digital age, the reliability and security of electronic payment systems is of paramount importance. We would like to assure our customers and stakeholders of our unwavering commitment to upholding the highest standards of customer experience and satisfaction.
In closing, Maybank would like to take this opportunity to wish all our customers celebrating “Selamat Hari Raya Aidilfitri” and to all safe journeys over the festive holidays.
Maybank terus komited dalam mengutamakan pengalaman pelanggan
Pada 5 April 2024 sekitar jam 9.20 malam, Maybank mengalami gangguan perkhidmatan yang menjejaskan urusan kad debit, perbankan dalam talian dan perkhidmatan ATM kami. Isu ini telah menghalang pelanggan daripada membuat pembayaran dalam talian serta di premis perniagaan untuk sementara waktu.
Sejurus selepas menyedari isu tersebut, pasukan teknikal kami telah berusaha untuk menyelesaikan dan memulihkan perkhidmatan secepat mungkin. Perkhidmatan yang terjejas telah beransur pulih dan beroperasi dengan sepenuhnya pada jam 11.34 malam. Semua transaksi pelanggan juga telah diurus dan diselesaikan.
Kami memohon maaf atas sebarang kesulitan yang dihadapi oleh pelanggan kami akibat isu yang tidak dijangka ini dan ingin mengucapkan terima kasih atas kesabaran dan pemahaman mereka. Kami juga ingin memaklumkan bahawa pada masa ini kesemua perkhidmatan dan aplikasi beroperasi seperti biasa.
Sekiranya pelanggan memerlukan sebarang bantuan, mereka boleh menghubungi Khidmat Pelanggan kami melalui PM (Mesej Peribadi) di media sosial atau talian 1-300-88-6688.
Dalam era digital hari ini, Maybank memahami bahawa kebolehpercayaan dan keselamatan sistem pembayaran elektronik adalah amat penting. Kami ingin memberi jaminan kepada pelanggan dan pihak berkepentingan kami tentang komitmen berterusan Maybank dalam menjana pengalaman dan kepuasan pelanggan bertahap tinggi.
Sebagai penutup, Maybank ingin mengambil kesempatan ini untuk mengucapkan “Selamat Hari Raya Aidilfitri” kepada semua pelanggan kami dan menikmati cuti perayaan dengan selamat.