Digital, Customer Centricity

Secure2u on the MAE app will be the only way to approve transactions effective 1st July 2023

26 May 2023

4 min read

Single point of authorisation to ensure better security and enhanced protection for Maybank customers


All Secure2u authorisations will be moved to Maybank’s MAE app on 1st July 2023 to ensure enhanced online security features for Maybank customers. The single point of authorisation through the MAE app which is tied to one device per account is an added protective measure to safeguard customers while banking online, minimising the possibility of a customer’s online banking details being compromised or used by any third party.


This means that from 1st July, Secure2u through the MAE app will be the only platform to approve transactions made from M2U web, M2U app, MAE app and for online transactions made for Maybank cards. Customers who are already enjoying the MAE app are encouraged to constantly update their app to ensure that they are using the latest version at all times. 


Dato’ John Chong, Group CEO, Community Financial Services said, “In view of the worrying trend of rising online financial fraud activities in today’s digitalised environment, Maybank remains committed to assure a worry-free customer journey by providing enhanced security measures for mobile and online banking solutions to avoid our customers from being scammed of their hard earned money.”


The initiative to move Secure2u to the MAE app is also in support to Bank Negara’s direction for banks to migrate from One Time Passwords (OTP) via SMS to more secure ways to authenticate transactions.


This security measure comes with a one-time 12-hour activation period when customers enable Secure2u on the MAE app for the first time or on a different device. The 12-hour activation period is meant to prevent unauthorised transaction approvals and provide enhanced protection for customers. During this time, no transactions requiring Secure2u authorisation can be done during the 12-hour activation period. To ensure a more seamless experience in the transition to Secure2u to MAE app, Maybank urges their customers to move to Secure2u as soon as possible.


In February 2023, Maybank introduced the Kill Switch on the MAE app and Maybank2u website as an additional tool to safeguard customers’ funds from online scams. The Kill Switch feature allows customers to temporarily deactivate their Maybank2u access and block their credit card usage upon detection of any suspicious transactions. The Kill Switch feature will soon be added into the MAE app for Maybank debit card users by June 2023.


“We are committed to combat financial scams; by accelerating digitalisation and technological modernisation through the frequent upgrading of our infrastructure and constantly fine-tuning the security features of all our offerings in line with our purpose of Humanising Financial Services. Maybank remains relentless in its pursuit to safeguard customers from financial scammers and provide a safe and secure banking experience when transacting online,” Dato John concluded.


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