Maybank - Maybank Trade

Setting up

Recommended system configuration for Maybank Trade Online Trading System
Last updated on 31 March 2023

	Recommended	Minimum requirements
Operating system	Window 11 Mac OS X 10.14	Windows 10 *Microsoft discontinued support
Web browser	Microsoft Edge 111+ Mozilla Firefox 111 Google Chrome 111 Safari 16	Microsoft Edge 103 Mozilla Firefox 91 Google Chrome 60+ Safari 10.1
Broadband internet connection (At least 10Mbps download speed.)	You can test your internet speed at: http://www.speedtest.net/ If you are using Wi-Fi connection, please note that using Wi-Fi signal strength may vary from place to place. In places of weak singal strength, performance will be effected.	You can test your internet speed at: http://www.speedtest.net/ If you are using Wi-Fi connection, please note that using Wi-Fi signal strength may vary from place to place. In places of weak singal strength, performance will be effected.

Windows	Recommended	Minimum requirements
Internet connection:	At least 10 Mbps download speed.	At least 2 Mbps download speed.
Operation system:	Windows 11	Windows 10
Computer memory:	4 GB or more	4 GB or more
Screen resolution:	1920x1080 pixels or higher	1280x768 pixels

Account

Account Opening

How do I open a Maybank Trade account?

You may apply for an account online, by mail or in person at our Customer Service Centre.

Click here for more information.

What are the opening hours for your Customer Service Centres?

Our Customer Service Centres are open Monday to Friday (except on public holidays), from 9am to 6pm.

How long will it take to open a Maybank Trade account?

New clients
It will take approximately 3-7 working days to open a Maybank Trade account, upon receipt of your completed forms and verification of your signature.

Existing clients
It will take approximately 2-5 working days to open a Maybank Trade account, upon receipt of your completed forms and verification of your signature.

Will I be receiving two sets of User IDs and passwords for my Maybank Trade Internet account and Margin account?

You will be given only one User ID and password when you apply for Maybank Trade Cash and Margin accounts. You will be able to use your User ID and password to operate both your Internet Cash and Margin accounts. You can select the Cash/Margin account in the "Trading Account" drop-down bar upon logging into Maybank Trade.

Are there any charges/deposits required for opening a Maybank Trade account?

There are generally no charges or deposits required to open a Maybank Trade account.

Are there any other accounts or forms that I must open or submit before trading markets available via Maybank Trade?

For trading on Bursa Malaysia (formerly KLSE), you are required to open a nominee CDS account with our Malaysian counterparty broker for online trading. A payment of SGD5.00 is required for the opening of this account.

For trading on the US markets (NASDAQ/NYSE Arca), you are required to complete a Form W-8BEN.
Please note that Form W-8BEN will remain in effect starting from the date which the form is signed and submitted to the last day of the third subsequent calendar year.

Is it possible to open a joint account with a person under 18 years of age?

A joint account can only be opened with a person aged 18 years and older.

Trading Limit

What is the trading limit for Maybank Trade and who should I call to increase my limit?

A global trading limit (for trades done through your Trading Representative and Maybank Trade) is set based on information furnished in your account opening form.

The daily trading limit on Maybank Trade online and mobile is a subset of the global trading limit. Once you have reached this limit on a particular day, you will not be able to trade via Maybank Trade Online and Mobile. You may however, continue to trade through your Trading Representative if your total outstanding transactions do not exceed the global trading limit. On the next market day, you may resume trading on Maybank Trade Online and Mobile at the same daily limit, assuming you have not exceeded your global trading limit. You may contact your Trading Representative directly to request for an increase in trading limit.

To check your online trading limit and Trading Representative contact particulars, please log into Maybank Trade and do the following:

Click on the "Personal Configuration" icon
Select "Profile"
Select "Trading Limit" for your online limit; or
Select "Trading Representative" for your Trading Representative's name and contact details.

Maybank Trade Prefunded Account

What is a Maybank Trade Prefunded Account?

It is a collateralised trading account where the trading limit is equivalent to the amount of funds deposited into the account. It lets you enjoy lower online brokerage rates for SGX and other markets.

Will my Maybank Trade Prefunded trading account be linked to my existing Maybank Trade User ID and Password?

Yes. If you have an existing Maybank Trade User ID and Password, you may log in and trade with your Maybank Trade Prefunded Trading Account using the same User ID and Password.

Where are the shares kept for Maybank Trade Prefunded Accounts?

The shares are kept in a custody account under Maybank Securities and can only be sold via Maybank Securities. All corporate actions entitlement (dividends, rights etc) will also be managed by Maybank Securities.

Can I sell my share holdings in my Central Depositary Global Securities Account (CDP GSA) using the Maybank Trade Prefunded Account?

The shares must be transferred from CDP GSA to your Maybank Trade Prefunded Account first before selling. Share transfer fees may be found here.

Settlement

Payment, Funds Deposit

When must I pay for the shares that I have bought?

Payment for all trades must be made by the due date, i.e. T+2* and payment must reach Maybank Securities Pte Ltd's cashier by 6.00 pm on the due date at the latest.

For Electronic Payment for Shares (EPS) payments for SGX trades, payment must be initiated on T+2* at the latest.

Where there is a failure to make payment on the due date as specified, the outstanding purchases will be force-sold by us on T+4*.

*Notes:
[T] refers to Trade Date, i.e. date when the trade was done.
[T+2 market days] refers to 2 market days after trade date, e.g. if a trade is done on a Monday, T+2 market days will fall on Wednesday.

When must I pay for the foreign shares that I have bought in foreign markets?

Payment for all trades must be made by the due date and payment must reach Maybank Securities Pte Ltd's cashier by 6pm on due date at the latest.

For Electronic Payment for Shares (EPS) payments for foreign trades that are settled in SGD, it must be initiated 1 market day before the due date at the latest.

Where there is a failure to make payment on the due date as specified, the outstanding purchases will be force-sold by us on the next market day.

The due date for foreign trades on the respective foreign markets via Maybank Trade is stipulated below:

Country/Exchange	Trading Hours	Settlement Period*
Malaysia/Bursa	0900h - 1230h 1430h - 1700h	T + 2
Hong Kong/HKEx	0930h - 1200h 1330h - 1600h	T + 2
Thailand/SET	1100h - 1330h 1530h - 1730h	T + 2
USA/NYSE/NASDAQ	2130h - 0400h 2230h - 0500h (Subject to Daylight Saving Time)	T + 1

*Note:
[T] refers to Trade Date, i.e. date when the trade was done.
[T+3 market days] refers to 3 market days after trade date, e.g. if a trade is done on a Monday, T+3 market days will fall on Thursday.

When will I receive my payment when I sell my shares?

All sales proceeds will be paid to you 1 market day after the due date.

When will I receive my payment when I sell my foreign shares?

Settlement for both buy and sell trades of counters done through Maybank Trade is the same as normal trades done through Trading Representatives.

All sales proceeds will be paid to you 1 market day after the due date. However, the due date of foreign trades will depend on the settlement period as stipulated by the respective markets.

To whom do I make payments and cheque payable to?

Please make your payments and/or cheques payable to: Maybank Securities Pte Ltd. We only accept cheque payment for foreign currency.

What currency do I settle in if I buy non-SGD denominated stocks from SGX?

An option of settlement currency is available for your selection. By default, settlement of non-Singapore currency denominated stocks will be in the traded currency, i.e. if the stock is quoted in USD, settlement will be in USD.

However, if you wish to settle in SGD after the trade is done, please contact your Trading Representative to book an exchange rate for conversion and settlement in SGD.

What are the modes of payment to settle my trades for local and foreign markets?

A. Electronic Payment for Shares (EPS)
With EPS, you can pay via ATMs or Internet Banking. All sale proceeds will be directly credited into your bank account. Please note that funds transferred before 8pm will be credited into your account on the next working day.

To apply for this service, you may download the following application form. Alternatively, you may visit our Customer Service Centres.

B. Internet Banking
You can pay via Internet Banking through the following banks:

Maybank Singapore
DBS (DBS Bank)
HSBC (Hong Kong and Shanghai Banking Corporation)
OCBC Bank (Overseas-Chinese Banking Corporation)
SCB (Standard Chartered Bank)
UOB (United Overseas Bank)

Payment via Maybank Singapore Internet Banking
Before making a payment using Maybank Internet Banking, you will need to set up "Maybank Securities Pte Ltd" as a new Payee Account for Share Payment:

i) Select the 'Payment' tab, followed by 'Share Payment'
ii) Under 'Share Payment', set up the new Payee Account by selecting 'Update Payee Account List'

Please ensure that you include your 7-digit trading account number (e.g. 0123456). After the Payee Account is set up successfully, you can proceed to make a payment in a lump sum or according to your contract amount.

Payment via Internet Banking (All banks listed above except Maybank)
When making a Bill Payment, you will need to identify yourself with a Bill Ref/Consumer Reference.

This has eight characters, beginning with the code of your Trading Representative (e.g. AZ), followed by your six (6)-digit Margin account number (e.g. 123456). In this example, your Bill Ref/Consumer Reference will be "AZ123456".

Please note that funds transferred before 8 pm will reach Maybank Securities the next working day.

C. Fast And Secure Transfers - FAST
You can pay via FAST using Internet Banking through the following participating banks:

ANZ Bank
CIMB Bank
Citibank
DBS Bank
Deutsche Bank
Far Eastern Bank
HSBC
Maybank
OCBC Bank
RHB Bank
Royal Bank of Scotland
Standard Chartered Bank
Sumitomo Mitsui Banking Corporation
United Overseas Bank

When making a FAST Payment, please use the following information:

Recipient's name : Maybank Securities Pte Ltd
Recipient's bank account : 040-110-232-02 ( Maybank Banking Berhad, Singapore Branch )
Description/ Reference/ Comments : Please input your six (6)-digit trading account number, eg. " 123456"

Note : Funds transferred before 8pm will reach Maybank Securities on the next working day.

D. PayNow
You can pay via PayNow through any PayNow participating banks

Bank of China
Citibank
DBS Bank
HSBC
ICBC
Maybank
OCBC
Standard Chartered Bank
UOB Bank

When paying PayNow payment, please use the following information

Type : UEN (Corporate)
UEN Number: 197201256N

Description/ Reference/ Comments : Please key in your 7 digit trading account number

E. Internal funds transfer
You may request for funds to be transferred between trading accounts. Please contact your Trading Representative for more information

F. Multi-Currency e-Pay
Enhance your online trading advantage with Maybank Trade's new payment service - Multi-Currency e-Pay, the first-of-its-kind in Singapore

Enjoy the convenience of trading and paying for SGD, HKD and USD denominated stocks through a single platform - Maybank Trade Online. Eliminate the need for foreign currency conversion when you link Maybank Trade to a Maybank account that holds the same currency your stock is denominated in. Furthermore, get speedier payouts with no hidden costs or service charges to maximize your potential yield and make the most of trading opportunities.

One Efficient Platform
With this convenient and seamless service on Maybank Trade + Online, there will no longer be a need to log into a separate internet banking account to pay for stocks. Additionally, sales proceeds will be credited to your designated Maybank accounts right on due date, which translates to quicker access to funds.

Eliminate the Need for Foreign Currency Conversion
Your Maybank Trade + Online account will be linked to a Maybank account which holds the currency that your stock is denominated in. This allows you to tap directly on the account when you pay and hereby eliminates the need for foreign currency conversion which may impact your yield.

No Hidden Costs or Service Charges

Unlike other modes of foreign currency payment like Telegraphic Transfers (TT) or foreign currency cheque issuances where a service charge is typically imposed, there are no service charges imposed when you make payment via Multi-Currency e-Pay.

Preferential Interest Rates
Enjoy preferential interest rates and fee waivers for your Maybank SGD, HKD and USD banking accounts. Click here for more details.

Option to Set a Backup Account

Multi-Currency e-Pay allows you to set a secondary account as a backup to your primary account for the deduction of share payments, should your primary account have insufficient funds. This will thus prevent the force selling of shares due to non-payment.

Click here to sign up for Multi-Currency e-Pay now.

G. Cash (Only accepted till 31 Jan 2020)
For cash payments, please visit any of our Customer Service Centres.

H. Telegraphic Transfer (TT)
Please state your trading account number and name on your TT form.

Singapore Dollar (SGD)

Bank Name	:	Hong Kong & Shanghai Banking Corporation, Singapore
Swift Code	:	HSBCSGSGXXX
Account Name	:	Maybank Securities Pte Ltd
Account Number	:	141-112789-001

Hong Kong Dollar (HKD)

Bank Name	:	Malayan Banking Berhad HK Branch
Swift Code	:	MBBEHKHH
Account Name	:	Maybank Securities Pte Ltd
Account Number	:	002010100107007

US Dollar (USD)

Corresponding Bank	:	Standard Chartered Bank, New York
CHIPS UID/ABA NO	:	CHIPS UID 057220 (ABA# 026002561)
Beneficiary Bank	:	Standard Chartered Bank (Singapore) Limited
Swift Code	:	SCBLSG22
Beneficiary	:	Maybank Securities Pte Ltd
Beneficiary Account Number	:	0174090064
Remarks	:	Please indicate client code

Australian Dollar (AUD)

Corresponding Bank	:	Citibank Ltd, Sydney
Swift Code	:	CITIAU2X
Account No	:	0912039005
Beneficiary Bank	:	Citibank N.A., Singapore
Swift Code	:	CITISGSG
Account Name	:	Maybank Securities Pte. Ltd.
Account Number	:	0858574072
Remarks	:	Please indicate client code

Malaysian Ringgit (MYR)

Beneficiary Bank	:	Malayan Banking Berhad, Kuala Lumpur
Account Name	:	Maybank Securities Pte Ltd
Account Number	:	514012010755
Swift Code	:	MBBEMYKLXXX

Great British Pounds (GBP)

Corresponding Bank	:	HSBC Bank PLC UK
Swift Code	:	MIDLGB22
Sort Code	:	SC400515
Beneficiary Bank	:	HSBC Singapore
Swift Code	:	HSBCSGSG
Beneficiary	:	Maybank Securities Pte Ltd
Account No	:	260-064688-691

Offshore Chinese Yuan (CNH)

Beneficiary Bank	:	HongKong & Shanghai Banking Corporation Limited, Hong Kong
Swift Code	:	HSBCHKHHHKH
Account Name	:	Maybank Securities Pte. Ltd.
Account Number	:	848-394672-209
Remarks	:	Please indicate client code

I. GIRO
GIRO is a direct debit and credit facility available to all DBS/POSB, OCBC and UOB bank account holders. It is the most convenient way to settle your trades. With Giro, the payment will be directly debited from or credited to your designated bank account when you trade and settle your trades in Singapore dollars.

To apply for this service, email us at MSSG_Helpdesk@maybank.com. Alternatively, you may visit any of our Customer Service Centres.

J. Maybank ATMs and Cash Deposit Machines
Maybank Savings/ Current Account Holders can now pay for their share purchases via Maybank ATMs and Cash Deposit Machine.

How do I deposit funds to my Maybank Trade Prefunded account?

You can deposit funds via methods A(Electronic Payment for Shares - EPS), B(Internet Banking), C(Fast And Secure Transfers - FAST), D(PayNow), E(Internal Fund transfer), F(Multi-currency ePay) mentioned in 'What are the modes of payment to settle my trades for local nad foreign markets?' above. Please refer to to the above question for more details on each of the methods.

How can I withdraw funds from my trading account(s)?

Please contact your Trading Representative to assist you with withdrawing of funds.

If I place two buy or sell orders for the same counter on the same trade date, will these two orders be amalgamated into one contract?

The two buy orders or sell orders for the same counter placed on the same trade date will be automatically amalgamated.

However, you will have to provide your Trading Representative with instructions for amalgamation if there are differences between the two orders. These differences are as follow:

Only one order is an odd lot. For example, first buy order for Creative50 is placed for 1 lot (or 1,000 shares), but the second buy order for Creative50 is placed for 25 shares.
Only one order is a contra trade while the other is an outright purchase.
The settlement currency for both orders differs.

Note:
- Your amalgamation instructions must reach your Trading Representative by 5pm on T+1 market day.

- Please note that if both orders are CPF trades, instructions to the Trading Representative for amalgamation has to be given on the same trade date.

- No amalgamation can be made if one order is a cash trade while the other is a CPF trade.
- Amalgamation is only available for specific markets.

How will contra be performed?

As a general rule, contra will be performed automatically on a first-in-first-out basis if there is a corresponding sell contract to match against an outstanding buy contract of the same counter (not applicable to CPF/SRS transactions). If you do not wish to contra your trade(s) on a first-in-first-out basis, kindly inform your Trading Representative by the end of the trading day of the sell trade(s) at the latest.

For trades settled in SGD, USD, HKD and AUD, contra will be allowed up to due ('D') date. For Bursa Malaysia trades, contra in MYR will be allowed till due ('D') date for buy proceeds up to MYR500,000 on a per counter basis. For amounts above MYR500,000, only intra-day contra will be allowed.

All contra profits/losses will, by default, be converted to SGD. If you do not wish for the contra profits/losses to be converted to SGD, kindly inform your Trading Representative by the end of the trading day of the sell trade(s) at the latest or inform your Trading Representative to submit a standing instruction on your behalf. Any contra losses due for settlement in foreign currencies will be converted to SGD after 7 market days to minimise any foreign currency exposure.

Can I settle Thailand trades in Baht?

Thai Baht settlement is only applicable for non-Thai residents. The bank account must be a "Non Resident Baht Account for Securities" (NRBS) account before the transfer can take place.

Multi-Currency ePay

Who can apply for Multi-Currency ePay?

Anyone with a Maybank Securities trading account and a relevant Maybank account can apply for Multi-Currency e-Pay.

Can I apply for Multi-Currency ePay if I do not have a Maybank account?

This service is exclusively to Maybank account holders. If you do not have a Maybank account, you may visit our Investor Centres with the necessary supporting documents to open your Maybank account(s) (in SGD, USD, or HKD)* and set up Multi-Currency e-Pay.

Alternatively, you may download the application form and submit it to:

Maybank Securities Pte Ltd
Client Services Department
50 North Canal Rd
Singapore 059304

Can I apply for Multi-Currency ePay if I have an existing EPS or GIRO arrangement?

Yes. EPS/GIRO arrangements will be terminated during the application process.

Features

Key Features Overview

What is QuickTrade?

QuickTrade provides one-page access to market quotes of key exchanges, watchlist counters and trade execution.

Integrated Trading

One Single Page View

Sectors Information

What type of order trading tools are available in Maybank Trade?

Maybank Trade Online delivers innovative, powerful orders trading tools to help you spot potential market opportunities and implement your unique trading strategy.

Batch Order

Quick Withdrawal

View Orders History

What is 4site?

Optimise market information to your trading style with our proprietary 4Site page which allows you to customise your trading screen with the types of market information, preferred layout and trade execution screens that you require, all at one glance.

View Multiple Watchlists at One Glance

View Detailed Market Information About Your Stock

What is the Watchlist and Alerts feature?

Monitor the latest price movements of your favourite Singapore and foreign counters, all in a single watchlist and receive stock alerts on stock movements to take advantage of every investment opportunity.

Stock and SGXNews Alerts

Customisable Watchlist

What can I do in Account Management?

Daily Trust and Custodian Balances

Take stock of your positions

Corporate Action Announcements

What can I do in Portfolio?

Manage Your Portfolio

Calculator

What in-depth market information is available?

Make wiser investment decisions with our in-depth market information.

Trade Summary

Time and Sales

Intraday Chart

Market Depth

How do I subscribe to the SGX-ST Market Depth Service?

SGX-ST Market Depth Service is a subscription-based service. To subscribe for this service, please make a payment of SGD90 (3 months' access) via Cash/EPS or Internet banking Bill Payment Service.

Kindly inform Customer Service at +65 6231 5888 or via e-mail at MSSG_Helpdesk@maybank.com after you have made payment for the service.

Access will be activated a day after the payment is received by us.

What is Value Analyzer?

Recognia Value Analyzer™ - Fundamental and Technical Analysis

The Fundamental Analysis feature, provided by Recognia Value AnalyzerTM, gives you access to value investing research through an intuitive, consolidated view of key value investing metrics of stocks of your interest.

Stock Value Lookup

Pre-screened Ideas

Value Screener

What is Technical Insight?

The Technical Analysis feature, provided by Recognia Technical InsightTM, allows you to find and time trades through access to emerging technical events.

Understand outlook for a particular stock based on 3 different trading horizons: short-term, intermediate-term and long-term
Obtain indication of bullish/bearish price situation
View Support and Resistance lines
Reference recommended "Trailing Stop" points for both long and short positions

Stock Technical Event Lookup

Ideas Generation

Event Screener

Trade Ideas Alerts

Getting Started on Technical Analysis and Recognia Technical InsightTM

Click on Research > Technical Insight
Trading Modules: Right click on a stock > Select Technical Insight

STOCK SCREENING

Recognia Strategy BuilderTM

Step 1: Choose an exchange

Step 2: Choose stock-screening criteria

Step 3: Backtest Strategies

Alerts

Getting Started on Stock Screening and Recognia Strategy BuilderTM

i. Log in to Maybank Trade Online
ii. Click on Research > Strategy Builder

How do I access Value Analyzer/Technical Insight on Maybank Trade Online?

Click on Research > Value Analyzer/Technical Insight
Trading Modules: Right click on a stock > Select Value Analyzer/Technical Insight

Advanced Orders

What types of Advanced Order are available on Maybank Trade Online?

From 5 Feb 2018, all advanced order types and validities offered by Singapore exchange (SGX) are given default to Maybank Trade Cash Account clients on both Maybank Trade Online and Mobile.

For Maybank Trade Margin and Prefunded Account clients, only Limits Orders with Day order validity is available.

Will all Maybank Trade clients have access to Advanced Order?

Currently, only Maybank Trade Cash Account clients are allowed to place Advanced Order on SGX.

On which markets may I place Advanced Order?

Advanced Order may only be placed on SGX.

Where do I navigate to on Maybank Trade to place Advanced Order?

Navigate to the Advanced Buy/Sell page by clicking on the "Advanced" button located at the top left corner of the Buy/Sell page.

What will happen to my Advanced Order's queue position if I make an amendment?

Clients are allowed to amend (increase/decrease) their order price and/or quantity. Please note that the revised order price will be checked against the forced order range and if no forced key was used in the original order, any orders with a revised price more than 30 bids from the current last done price will be rejected by SGX.

The table below shows the effects of amendments on order priority:

Order Amendment Action	Order Priority
Decrease in Order Quantity	Priority of the order will be maintained
Increase in Order Quantity	Priority of the order will be lost
Amendment in price	Priority of the order will be lost

What are the types of Advanced Order and validities available, and during which sessions can they be submitted?

Please refer to the table below for the types of Advanced Order and validities available during the different sessions of the trading day:

Order Types/ Validities	Pre-Open	Open	Pre-Close
Limit Orders
Fill-and-Kill (FAK)
Fill-or-Kill (FOK)
Day
Long Dated (GTD, GTM)
Limit Orders
Fill-and-Kill (FAK)
Fill-and-Kill (FAK)
Limit Orders
Fill-and-Kill (FAK)
Fill-and-Kill (FAK)
Fill-and-Kill (FAK)
Fill-and-Kill (FAK)
Limit Orders
Fill-and-Kill (FAK)
Fill-and-Kill (FAK)
Fill-and-Kill (FAK)

Where do I find Advanced Order on Maybank Trade?

From 5 Feb 2018, you can find the Advanced Order tab in Maybank Trade. To access Advanced Order, follow the two steps below.

Step 1: Click on the Advanced Order tab in Maybank Trade

Step 2: Acknowledgement of Risks associated with Advanced Order

Charting Tool

What is the Historical Chart?

It is Maybank Trade's online historical charting and analysis tool for counters listed on the SGX-ST, HKEX, Bursa, NYSE and NASDAQ.

How do I access Historical Chart?

Right-click on any counter in your Watchlist, Quotes, Account Management or Portfolio pages, and select "Historical Chart" from the Quick menu.

Why is the closing price for some counters listed in Historical Chart different from the closing price displayed on SGX Charts?

The closing price listed in historical chart is adjusted based on corporate actions like dividends, bonus shares, stock splits and etc. In the case of dividend payouts, the closing prices will be adjusted if the dividend value is at least $0.10 or 10% of the prevailing counter price.

Will corporate actions such as dividend issues, bonus issues, rights issues and stock splits be automatically adjusted and reflected in the historical charts?

	Dividend Issues	Stock Splits, Bonus and Rights Issues
SGX	Yes, if the dividend is more than $0.10 or 10% of the share price	Yes
Bursa		Yes
HKEX	Yes	Yes
US (NYSE/NASDAQ)	No, charts are adjusted only upon request

Limit Orders

What is a Limit Order?

A Limit Order is an order that requires you to specify a price and quantity that you want to trade at.

How does a Limit Order work?

A Limit Order is dependent on the order validities selected.

A Fill-and-Kill (FAK) Limit Order is an order that gets matched as soon as the order is entered into the order book. The rest of the order which is unfilled will expire immediately. The order does not sit in the order book.

Example
An FAK Limit Order is placed at a bid price of $3 with a quantity of 20 lots. The market has a sell side of 10 lots. 10 lots will be matched and the remaining 10 lots will be rejected and expire.

A Fill-or-Kill (FOK) Limit Order is an order that either gets filled entirely or expires entirely.

Example
An FOK order is placed at a bid price of $3 with a quantity of 20 lots. The market has a sell side of 10 lots. The entire order of 20 lots will be rejected and expire.

A Day Limit Order sits in the order book and will expire at the end of the trading day should it not be filled.

There are two types of Long-Dated Orders:
i. Good-till-Date (GTD): A pre-determined date is set upon which the order will expire. This date must be within 30 calendar days from the date that the order is placed.

Example
If a GTD order is placed on 5 Jan 2015 and the investor wants to keep the order in the order book for 3 days, the order can rest in the order book till the end of the trading day on 7 Jan 2015 or be filled before that

ii. Good-till-Maximum (GTM): The order will sit in the order book for a maximum of 30 calendar days.

Example
If a GTM order is placed on 5 Jan 2015, the order would rest in the order book till the end of the trading day on 3 Feb 2015 or be filled before that.

Market Orders

What is Market Order?

A Market Order is an order that is entered into the order book with a specified quantity but without a price, unlike a Limit Order. It is purely volume-based and is traded at the best price currently available in the market at the moment when the order is placed.

How does a Market Order work?

A Market Order has only 2 types of order validities.

A Fill-and-Kill (FAK) Market Order's quantity is filled to the greatest extent possible and then immediately expires. No FAK order sits in the order book.

Example
An FAK Market buy order for 20 lots was placed and the market has an offer quantity of 10 lots. 10 lots will be matched and the remaining order will be rejected and expire.

A Fill-or-Kill (FOK) Market Order is either filled or expired entirely. The order will not sit in the order book.

Example
An FOK Market buy order for 20 lots was placed and market has an offer quantity of 10 lots. The entire order of 20 lots will be rejected and expire as the total order placed was not able to be filled entirely.

Market-to-Limit Orders

What is a Market-to-Limit Order?

A Market-to-Limit Order is an order which is entered into the order book with a quantity but without a price, just like a Market Order. However, it will be matched at the current best bid or ask price. If the order is partially filled after being matched at the current best price, the remainder is submitted as a Limit Order at the same price that the earlier match occurred.

How does a Market-to-Limit Order work?

A Fill-and-Kill (FAK) Market-to-Limit Order will be filled to the greatest extent possible at the best available price and the remainder will be rejected and expire.

Example A Fill-and-Kill (FAK) Market-to-Limit buy order for 10 lots will be matched at the best available price. Supposing there are 5 lots offered at $3, 5 lots will be matched and the remaining 5 lots will be rejected and expire.

A Fill-or-Kill (FOK) Market-to-Limit buy order will only be matched entirely at the best available ask price or it will be rejected and expire entirely.

Example
A Fill-or-Kill Market-to-Limit buy order for 10 lots of shares will only be matched if there are at least 10 lots of shares on the offer side of the order book at the best available price. If there are fewer than 10 lots available at the best available price, the Fill-or-Kill buy order will be rejected and expire with no part of it being matched.

A Day Market-to-Limit Order will be matched at the best available price and the rest will be converted to a Limit Order.

Example
A Day Market-to-Limit sell order for 10 lots will be matched at the best available price. Suppose there are 5 lots offered at $3, the order will be partially filled and the remaining 5 lots will be converted to a Limit Order and sit in the order book. The Limit Order price for the remaining 5 lots would be $3, the last-filled price.

There are two types of Long-Dated Orders:
i. Good-till-Date (GTD) Orders will expire on a specified date that is within 30 calendar days from the day the order is placed.
ii. Good-till-Maximum (GTM) Orders will sit in the order book for a maximum of 30 calendar days.

Price Triggered Orders

What are Price Triggered Orders (PTOs)?

Price Triggered Orders (PTOs) will only get triggered and converted into an actual order in the order book once the target price as specified by the investor has been met. Orders not activated by the end of the trading day will automatically expire.

The current PTOs available on Maybank Trade Online are If-Touched and Stop Orders. They can only be placed during the Open market session.

How does an If-Touched Order work?

An If-Touched Order benefits investors by providing them the flexibility to buy and sell at a specific price without investors having to constantly monitor market movements. It is particularly used in fast-moving markets, when investors may not be able to access the market in time to take advantage of buying or selling opportunities.

Example
The price of a share is currently $11.40 and an investor is planning to place an order to buy the share at $11.00, only if the price falls below $11.20.

The investor can place an If-Touched Limit Order price at $11.00 and trigger price of $11.20. Once the trigger price is hit, the buy order is submitted to the market at $11.00 .

How does a Stop Order work?

Stop Orders are used when an investor wants to execute an order at a specific price, but the market is not currently trading at that price. They are useful for breakout trades where an investor wants his order executed only if the market trades past a particular price.

Stop orders can be used to:

Minimise a loss or protect a profit on an existing long or short position.

Stop orders are generally used as a protection against runaway prices. For instance, in a falling market, an investor who is long on a particular counter may want to enter a Stop Sell Order which will likely limit the losses faced. Similarly, in a rising market, an investor who is short on a particular counter may enter a Stop Buy Order to limit the losses faced in covering the short position.

Initiate a new long or short position.

Stop Orders benefit investors by allowing them to trade without the need to constantly monitor market movements. It is particularly of use in fast-moving markets, where investors may not have the time to react quickly to limit losses arising from the trading positions.

Example
An investor has a long position of 500 shares which he bought at $10.20. He wants to limit his loss to $300. The market price is currently $10.00.

The investor would place a Stop Order with a limit price of $9.60 and stop price at $9.70. Once the stop price is hit, the sell order is submitted to the market at $9.60.

How do If-Touched and Stop Orders differ from each other?

An If-Touched Order is placed to ensure that the order will be executed at the desired price for maximum profit gain whereas a Stop Order is typically used as a loss-limiting mechanism in respect of open positions. For sell orders, the stop price for a Stop Order is hence placed below the current market price, whereas the trigger price for a sell If-Touched Order is placed above the current market price. The opposite is true for buy orders where the stop price for a Stop Order will be above the market price and the trigger price for the If-Touched Order will be below the market price.

What are the risks associated with If-Touched Orders?

The trigger price may be activated by a short-term fluctuation in a stock's price.

For Stop If-Touched orders, once the trigger price is reached, the order becomes a Market Order and the transacted price may be quite different from the intended price, especially in a fast-moving or in a cascading price scenario where stock prices can change rapidly.

It is possible to avoid the risk of an If-Touched Market Order not guaranteeing a specific price by placing an If-Touched Limit Order. However, with Limit Orders the rest of the unfilled order may not be executed if the price moves beyond the limit price.

What are the risks associated with Stop Orders?

The stop price may be activated by a short-term fluctuation in a stock's price.

For Stop Market orders, once the stop price is reached, the Stop Order becomes a Market Order and the transacted price may be quite different from the stop price, especially in a fast moving market or in a cascading price scenario where stock prices can change rapidly.

It is possible to avoid the risk of a Stop Market Order not guaranteeing a specific price by placing a Stop Limit Order.

Session State Orders (SSOs)

What is a Session State Order?

A Session State Order (SSO) is an instruction to place an order into an order book at a specific session state of a trading day. A Session State Order is not visible to the rest of the market before it is triggered. Session State Orders that are not triggered by the end of the trading day will expire automatically.

When can SSOs be entered into the order book?

SSOs can be placed during the Pre-Open session and will be triggered during the Open session. SSOs can be placed during the Open session and will be triggered during the Pre-Close session.

General

Stock Prices

What are corporate actions and their effects on stock prices?

A corporate action is an event initiated by a publicly-traded company that affects the securities issued by the company. Corporate actions are typically agreed upon by a company's board of directors and authorised by the shareholders. Some examples of corporate actions are stock splits, dividends, mergers and acquisitions and rights issues.

When a publicly-traded company issues a corporate action, it is initiating a process that will bring actual change to its stock. By understanding these different types of processes and their effects, an investor can have a clearer picture of what a corporate action indicates about a company's financial affairs and how that action will influence the company's share price and performance.

It is important for an investor to understand the various types of corporate actions in order to get a clearer picture of how a company's decisions affect the shareholder. The type of action used can tell the investor a lot about the company, and all actions will change the stock itself one way or another.

Investors may obtain information (e.g. corporate action) about a listed company from the relevant exchanges website:

SGX: All-in-One, Corporate Action
HKEx: Company/Securities Profile
Bursa: Company Announcements , Corporate Action
NASDAQ: NASDAQ Company Stock Reports
NYSE: Listing Directory

Trading Market

What markets are available for trading via Maybank Trade?

Singapore (SGX)
Hong Kong (HKEx)
Malaysia (Bursa Malaysia)
US (Nasdaq, NYSE and NYSE Arca)
Stock Exchange of Thailand (SET)
Shanghai (SH-HK Connect North Bound)

Mailing Address

How can I update my mailing address?

Log in to your CDP Internet Service account and select the "Customer Service" tab. Thereafter, make the changes under "View/Update Profile"
or
Complete CDP's Update of Particulars Form, attach a copy of your NRIC or other original supporting documents (e.g. Bank statements/Income Tax Statements) reflecting your new address and mail it to us at:

Maybank Securities Pte Ltd
Client Services Department
50 North Canal Rd
Singapore 059304

e-Statement

Will I receive e-statements?

You will receive e-Statements if you have a Maybank Trade account and an e-mail address in our records.

Illustration 1:
If you have a Maybank Trade account with an e-mail address provided, and an offline account with no e-mail address provided, you will automatically receive e-Statements for both accounts.

Illustration 2:
If you have a Maybank Trade account with no e-mail address provided, and an offline account with an e-mail address provided, you will not receive e-Statements automatically. If you wish to receive e-Statements for both these accounts, please refer to Q4 to find out how to add an e-mail address to your Maybank Trade account.

Illustration 3:
If you have 2 Maybank Trade accounts, one with an e-mail address provided, and the other without an e-mail address provided, you will automatically receive e-Statements for both these accounts.

Illustration 4:
If you have a Maybank Trade account with an e-mail address provided, but have chosen to trade solely offline through your Trading Representative, you will automatically receive e-Statements for both your online and offline trades for this Maybank Trade account.

Illustration 5:
If you have an offline account with an e-mail address provided, you will not receive e-Statements.

What e-Statements will I be able to access?

Daily statements/contract notes, monthly statements and quarterly statements will be available for viewing. This pertains to both local and foreign trades made using Maybank Trade Cash or Margin accounts.

e-Statements for Maybank Trade Prefunded accounts will be made available in the first quarter of 2018, for which clients will be notified in due course.

How do I check to see if I have an e-mail address in your records?

Please follow these steps:

Step 1: Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click "e-Services"

Step 3: Click "e-Statements"

Step 4: If your e-mail address is not in our records, you will see the "Opt In" screen. To opt in and add your e-mail address, please refer to Q5.

If your e-mail address is in our records, you will see the "Manage Settings" screen with your e-mail address displayed. If you wish to update your e-mail address, please refer to Q5.

If I do not have an e-mail address in your records, how do I add my e-mail address?

Please follow these steps:

Step 1: Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click "e-Services"

Step 3: Click "e-Statements" > "Opt In"

Step 4: Add your e-mail address and click "Submit".

Please ensure that the e-mail address added is valid and that your mailbox is not full, as you will receive email notifications when your e-Statements are available for viewing.

I already have an e-mail address in your records. How can I update this e-mail address?

Please follow these steps:

Step 1: Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click "e-Services"

Step 3: Select "e-Statements", followed by "Manage Settings"

Step 4: Click "Change e-mail" and update your e-mail address

Please ensure that the e-mail address added is valid and that your mailbox is not full, as you will receive email notifications when your e-Statements are available for viewing.

How will I be notified when e-Statements are available and how do I view my e-Statements?

Please follow these steps:

Step 1: Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click "e-Services"

Step 3: Select "e-Statements", followed by "View"

Please ensure that the e-mail address provided is valid and that your mailbox is not full, as you will receive email notifications when your e-Statements are available for viewing. You may check your e-mail address by following the steps in Q3.

Can I access e-Statements on the Maybank Trade Mobile app?

No, you will only be able to access e-Statements on Maybank Trade online.

Will I receive e-Statements even if I did not make any trades for the month?

You will receive the e-Statements as long as there is a balance in your account.

When will I be able to access my monthly e-Statements?

You can access your monthly e-Statements within the first 7 calendar days of the following month.

When will I be able to access my contract notes e-Statement?

You can access your contract notes e-Statement the next trading day.

Are e-Statements secure?

Yes, access to the e-Statements page via the Maybank Trade platform requires a unique User ID and a Password. Your User ID and password will be issued to you separately via postal mail/ email upon successfully opening a Maybank Trade account. To protect your data from being tampered with, all information is secured and encrypted using Verisign 128-bits Secure Socket Layer (SSL) encryption. This decreases the risk of sensitive information from being stolen or tampered with. Our Maybank Trade platform is further protected by Firewalls to prevent unauthorised access into the system.

I have an offline trading account. Will I receive e-Statements?

No, you will not receive e-Statements. You will continue to receive paper statements by mail.

How long will my e-Statements be available for viewing?

Daily statements/contract notes will be available for viewing for up to 100 calendar days. Monthly statements and quarterly statements will be available for viewing for up to 12 months.

Can I opt out of e-Statements?

Please call +65 6231 5888 or Email us at MSSG_Helpdesk@maybank.com

If I opt in after previously opting out, will I be able to access my past statements?

All past e-Statements will be available immediately except for SGX contract notes. These past e-Statements include daily statements for foreign market trades from the past 100 calendar days, and monthly statements from up to 12 months, from the date you opt in.

	Viewing Range for Daily Statements	Viewing Range for Monthly Statements
If opted out on 1 February 2018 and choose to opt in again on 1 July 2018	23 March 2018 to 1 July 2018	July 2017 to June 2018

Brokerage and Other Fees

Brokerage / Commission Rates

What are the brokerage/commission rates payable for trades done in the Singapore market?

Contract Value	Online and Mobile Trades		Offline Trades
Contract Value	Maybank Trade Cash/ Margin	Maybank Trade Prefunded	Maybank Trade Cash/ Margin / Prefunded
Up to SGD50,000	0.275%	0.12%	0.50%
Above SGD50,000 and up to SGD100,000	0.22%		0.40%
Above SGD100,000	0.18%		0.25%
Minimum	SGD25	SGD10	SGD40

Other than the brokerage/commission rates payable, a Clearing Fee of 0.0325% (0.004% for structured warrants) on contract value, a SGX Trading Fee of 0.0075% (0.001% for structured warrants) on contract value, a Settlement Instruction Fee of S$0.35 per settlement instruction and GST of 7.0% on each item, i.e. brokerage/commission and fees, will apply.

What are the brokerage/commission rates payable for trades done in foreign markets via Maybank Trade Online and Mobile?

Market	Contract Value	Online and Mobile Trades
		Rate
		Maybank Trade Cash/ Margin	Maybank Trade Prefunded
Hong Kong	Up to HKD250,000	0.25%	0.12%
	Above HKD250,000	0.20%	0.12%
	Minimum Commission	HKD100	HKD50
Hong Kong-Shanghai	All values	0.25%	0.12%
Hong Kong-Shanghai	Minimum Commission	RMB80	RMB50
Malaysia	Up to MYR100,000	0.50%	0.18%
	Above MYR100,000 and up to MYR200,000	0.40%
	Above MYR200,000	0.30%
	Minimum Commission	MYR60	MYR60
Thailand	All values	0.40%	0.18%
Thailand	Minimum Commission	THB400	THB400
United States	All values	0.30%	0.12%
United States	Minimum Commission	USD20	USD10

NOTE:

The commission rates for the foreign markets shown above do not include any clearing fees, stamp duties or foreign fees payable that are chargeable on each trade.
We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

Fees

What is SGX Settlement Instruction Fee (SGX SI Fee)?

SGX charges SI Fees for every trade or contract that settles through SGX settlement system.

This fee will be charged on all contracts and will be reflected in the contract statement. Additional SI fees will be charged and reflected in the contra statement for partial contras where applicable.

Type of Fee	Fee Amount
SGX Settlement Instruction Fee	S$0.35 per settlement instruction

Effective 1 August 2019.
Charges subject to GST.

Charges

Corporate Action Charges

Singapore-Listed Shares
Type of Service	Fee Type	(Maybank Trade Prefunded/ Margin/ Custodian/ Securities Borrowing and Lending Account)
Type of Service	Fee Type	Charges
Cash Dividend	Handling Fee	Waived
Cash Dividend	Agent Fee	If applicable
Cash Offer	Handling Fee	Waived
Cash Offer	Agent Fee	If applicable
Rights Issue	Handling Fee	Waived
Rights Issue	Agent Fee	If applicable
Fixed Income Coupon Interest Payment	Handling Fee	Waived
Fixed Income Coupon Interest Payment	Agent Fee	If applicable
Proxy	Handling Fee (no trade within a year)	SGD100
Proxy	Agent / Other Fee	If applicable

Charges subject to GST.

Foreign-Listed Shares
Type of Service	Fee Type	Charges
Type of Service	Fee Type	Maybank Trade Margin/ Securities Borrowing and Lending Account	Maybank Trade Cash/ Prefunded/ Custodian
Cash Dividend	Handling Fee Less than SGD100 SGD100 to SGD500 More than SGD500	Waived	SGD2 SGD5 1% (subject to max of SGD50)
Cash Dividend	Agent Fee	If applicable	If applicable
Cash Offer	Handling Fee Less than SGD100 SGD100 to SGD500 More than SGD500	Waived	SGD2 SGD5 1% (subject to max of SGD50)
Cash Offer	Agent Fee	If applicable	If applicable
Rights Issue	Handling Fee	Waived	SGD15
Rights Issue	Agent Fee	If applicable	If applicable
Fixed Income Coupon Interest Payment	Handling Fee	Waived	SGD50
Fixed Income Coupon Interest Payment	Agent Fee	If applicable	If applicable
Proxy	Handling Fee (no trade within a year)	SGD100	SGD100
Proxy	Agent Fee	If applicable	If applicable

Charges subject to GST.

NOTE:

If the dividend amount is less than the handling charge, no dividend will be paid.
Any dividend received in foreign currency (other than SGD) and due to you will be paid in SGD, unless otherwise advised by you.
We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

Custody Services Charges

Type of Service	Charges
Type of Service	(Maybank Trade Cash/ Prefunded/ Margin/ Custodian/ Securities Borrowing and Lending Account)
CDP Sub-account Maintenance Fee	Waived
Maybank Securities Foreign Custody Fee	SGD2* per counter per month (subject to max. of SGD150 per quarter) Waiver Conditions: At least 2 trades per month or 6 trades per quarter; or Suspended/Delisted counters; or Margin loan > SGD20,000 per month (applicable for KE Margin account only)

Charges are billed quarterly and subject to GST.
All other applicable custodian agent fees and out-of-pocket fees applies and will be passed on at cost.

Other Additional Fee

Type of Service	Charges
Type of Service	(Maybank Trade Cash/ Prefunded/ Margin/ Custodian/ Securities Borrowing and Lending Account)
Custodian Agent Fee	Australia Market^ Japan Market* Taiwan Market^ Vietnam Market# OTC Bonds	0.0175% per annum JPY0.0055 per share/month 0.12% per annum VND0.27 per share/month 0.12% per annum
Custodian Agent Fee	*Based on asset value under custody.

^Effective 1 July 2019.
*Effective 1 October 2019.
#Effective 1 February 2022.

Charges are billed monthly and subject to GST.

NOTE:

Any payment, contra gain, sale proceeds and trust balances will be automatically utilised to pay off any outstanding custody fee. All outstanding debit notes will be included in GIRO deduction for clients with GIRO linkage.
We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

Shares Transfer Charges

Type of Service	Fee Type	Charges and Fees
Type of Service	Fee Type	Maybank Trade Prefunded/ Custodian Account	Maybank Trade Margin Account	Securities Borrowing and Lending Account
Non-Singapore Shares
Transfer of securities from other brokerages/financial institutions into Maybank Securities (NCBO)#	Handling Fee	Nil	Nil	Nil
	Agent Fee	If applicable	If applicable	If applicable
Transfer of securities from Maybank Securities to other brokerages/ financial institutions (NCBO)#	Handling Fee	SGD100* per counter per transfer	SGD100* per counter per transfer	SGD100* per counter per transfer
	Agent Fee	If applicable	If applicable	If applicable
Transfer of securities within Maybank Securities (NCBO)#	Handling Fee	SGD25* per counter per transfer	Waived	Waived
Transfer of securities within Maybank Securities (NCBO)#	Agent Fee	If applicable	If applicable	If applicable
Transfer from a joint a/c to an individual a/c or vice versa or within family members a/c with Maybank Securities (subject to local exchange regulations)	Handling Fee	SGD25* per counter per transfer	Waived	Waived
	Agent Fee	If applicable	If applicable	If applicable
Off Market Transfer (CBO)^ (subject to local exchange regulations)	Handling Fee	0.25% of share valuation* (subject to a min. of SGD100* per counter)	0.25% of share valuation* (subject to a min. of SGD100* per counter)	0.25% of share valuation* (subject to a min. of SGD100* per counter)
	Agent Fee	If applicable	If applicable	If applicable
Singapore Shares
Transfer of securities from client's GSA account with CDP into Maybank Securities Sub-account via CDP Form 4.2 (NCBO)#	Handling Fee	Nil	Nil	Nil
	CDP Charge	SGD10* per counter per transfer	SGD10* per counter per transfer	SGD10* per counter per transfer
Transfer of securities from other brokerages/ financial institutions into Maybank Securities (NCBO)#	Handling Fee	Nil	Nil	Nil
	CDP Charge	SGD5* per counter per side	SGD5* per counter per side	SGD5* per counter per side
Transfer of securities from Maybank Securities to client's GSA account (NCBO)#	Handling Fee	SGD100* per counter per transfer	SGD100* per counter per transfer	SGD100* per counter per transfer
	CDP Charge	SGD10* per counter per transfer	SGD10* per counter per transfer	SGD10* per counter per transfer
Transfer of securities from Maybank Securities to other brokerages/financial institutions (NCBO)#	Handling Fee	SGD100* per counter per transfer	SGD100* per counter per transfer	SGD100* per counter per transfer
	CDP Charge	SGD5* per counter per transfer	SGD5* per counter per transfer	SGD5* per counter per transfer
Transfer of securities within Maybank Securities (NCBO)# (subject to local exchange regulations)	Handling Fee	SGD25* per counter per transfer	Waived	Waived
	CDP Charge	SGD10* per counter per transfer	SGD10* per counter per transfer	SGD10* per counter per transfer
Transfer from a joint a/c to an individual a/c or vice versa or within family members a/c with Maybank Securities (subject to local exchange regulations)	Handling Fee	SGD25* per counter per transfer	Waived	Waived
	CDP Charge	SGD10* per counter per transfer	SGD10* per counter per transfer	SGD10* per counter per transfer
Cross Border Transfer via Share Removal	Handling Fee	SGD100* per counter per transfer	SGD100* per counter per transfer	SGD100* per counter per transfer
	CDP Charge	If applicable	If applicable	If applicable
	Agent and Other Fee	If applicable	If applicable	If applicable
Cross Border Transfer via Book Entry	Handling Fee	SGD25* per counter per transfer	SGD25* per counter per transfer	SGD25* per counter per transfer
	Exchange Charge	If applicable	If applicable	If applicable
	Agent and Other Fee	If applicable	If applicable	If applicable
Off Market Transfer (CBO)^ (subject to local exchange regulations)	Handling Fee	0.25% of share valuation* (subject to a min. of SGD100* per counter)	0.25% of share valuation* (subject to a min. of SGD100* per counter)	0.25% of share valuation* (subject to a min. of SGD100* per counter)
	CDP Charge	0.015% of share valuation (subject to a min. of SGD75* per counter per transfer)	0.015% of share valuation (subject to a min. of SGD75* per counter per transfer)	0.015% of share valuation (subject to a min. of SGD75* per counter per transfer)

* GST applicable
# No change in beneficial owner
^ Change in beneficial owner

NOTE:

We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

Technical Support

Account Details

How do I change my User ID?

To change your User ID, complete the following steps:

Select "Personal Configuration" (at the right hand side of the screen) after you have logged into our website
Select "Change User ID"
Enter your new User ID and confirm the new User ID (Note: Your new User ID must be between 5 to 25 characters)
Click on the word "Change" thereafter. A message will appear to confirm that the User ID has been successfully changed

How do I set my desired User-ID?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Personal Configurations" icon.

Step 3: Select "Change User ID" then key in your new User ID and current password.

Step 4: Click "Change".

How do I change my password?

To change your password, complete the following steps:

Select "Personal Configuration" (at the right hand side of the screen) after you have logged into our website
Select "Change User ID"
Enter your current password, your new password, then confirm the new password (Note: Your new password has to be of 6 to 12 characters (alphanumeric, case-sensitive) with no space/punctuation marks)
Click on the word "Change" thereafter. A message will appear to confirm that the password has been successfully changed

For security reasons, it is advisable to:

Change your password on a regular basis
Create a good and strong password (case-sensitive, combination of alphabets and numerals)

Note: your password should be known only to yourself and should not be shared or disclosed to others.

I have forgotten my User ID and/or password. What should I do?

If you have forgotten your password, please click here and your password will be e-mailed to you. This is only applicable if you have a Singapore registered mobile number and valid e-mail address in our records. Otherwise, please complete this form and send it to MSSG_Helpdesk@maybank.com. Upon successful verification of your signature, we will send the new password by post to your mailing address in our records.

For assistance on your User ID, please contact Customer Service at MSSG_Helpdesk@maybank.com or +65 6231 5888.

How can I update my signature and/or personal particulars (Name, NRIC, Nationality, PR Status etc)?

Updating of Signature
Visit CDP or any Maybank Securities Customer Service Centre with your relevant supporting document(s).
or
Complete CDP's Update of Signature Form and attach your relevant supporting document(s). Get the form(s) and document(s) verified by any of the following CDP Authorised Representatives before mailing them to Maybank Securities or CDP:

Notary Public officially registered with the country's governmental institution
Advocates & Solicitors (preferably with a branch in Singapore)
Justice of Peace
Commissioners for Oaths

Updating of Personal Particulars
Visit CDP or any Maybank Securities Customer Service Centre with your relevant supporting document(s).
or
Complete CDP's Update of Particulars Form and attach your relevant supporting document(s). Get the form(s) and document(s) verified by any of the following CDP Authorised Representatives before mailing them to Maybank Securities or CDP:

Notary Public officially registered with the country's governmental institution
Advocates & Solicitors (preferably with a branch in Singapore)
Justice of Peace
Commissioners for Oaths

Historical Chart

What should I do when I encounter an error message on JavaScript while launching historical chart?

In the event you encounter an error message on JavaScript, we would suggest you download and install Java from here.

Please restart your computer after installation.

What should I do if I face difficulties in launching Historical Chart?

Please note that Historical Chart requires JAVA. You may click on this link to download JAVA.
After successful download, please run the file to install Microsoft Java.
If you still face problems, please go to the menu in your Internet Explorer window and click on Tools > Internet Options.
Under the "Security" tab, click on the Internet icon, select "Default Level", then click "OK".
If you are still unable to view Historical Chart, please clear your Internet Explorer Browser cache by clicking on Tools > Internet Options > General.
Under the section "Temporary Internet Files", click on the "Delete Files" button, then "OK". After which, please relaunch your Internet Explorer Browser, by closing and reopening the window.
If you have already installed JAVA and are using IE 8.0 please select "No" on the security warning pop-up.
If you are still facing other issues, please contact Customer Services at +65 6231 5888.

Alerts

How do I activate trade alerts?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Personal Configurations" icon.

Step 3: Select "Configure Alert" and enter your mobile number and/or e-mail address, depending on whether you wish to receive SMS and/or e-mail alerts.

Step 4: Click "Save".

Step 5: Click "Send Test Alert". A test alert will be sent to your mobile phone and/or e-mail address.

How do I activate stock alerts?

Follow steps 1-5 from the section "Activate Trade Alerts" above.

Step 6: Click "Trade" > "Stock Alerts"

Step 7: Select the market of your choice and key in your desired stock code or stock name.

Step 8: Click "Add".

Step 9: Select your "Alert Type" and key in the "Alert Value".

Step 10: Click "Configure Alert".

Portfolio View

How do I add trades to my portfolio view if the trades were not done through Maybank Securities?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Portfolio" tab

Step 3: Click "Manual Entry

Step 4: Key in the details of your trade

Step 5: Click "Add"

How do I remove trades from my portfolio view?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Portfolio" tab

Step 3: Click "Portfolio Management"

Step 4: Select the trade you wish to delete

Step 5: Click "Delete"

Abbreviations

On the Quotes page, what do the abbreviations in Remark (Rmk) column denote?

Remarks for NASDAQ/NYSE

Rmk	Description	Rmk	Description	Rmk	Description
--	Normal Market	CE	Cum Entitlement	XRC	Ex Rights And Capitalisation
XD	Ex Dividend	XE	Ex Entitlement	XAZ	Ex Deficiency Payment
PXD	Prior Ex Dividend	CB	Cum Bonus	CXE	Cum And Ex Entitlement
CD	Cum Dividend	XB	Ex Bonus	EEB	Ex Dividend, Ex Bonus
CC	Cum Capitalisation	XCD	Ex Cash Dividend	EBE	Ex Dividend, Ex Underwriting
CR	Cum Rights	XDC	Ex Dividend And Capitalisation	EEE	Ex Dividend, Ex Bonus, Ex Underwriting
XV	Ex Various	XDR	Ex Dividend And Rights	BGB	Reverse Split
CTO	Cum Takeover Offer	XDI	Ex Dividend, Ex Capitalisation & Ex Rights	EGB	Ex Div, Reverse Split
XTO	Ex Takeover Offer	XZ	Ex Drawing Rights	EGE	Ex Div, Reverse Split, Ex Underwriting
CCV	Cum Right Of Conversion	XO	Ex Other	EHB	Ex Div, Bonus After Reverse Split
XCV	Ex Right Of Conversion	XP	Ex Part Repayment	EHE	Ex Div, Bonus After Reverse Split, Ex Underwriting
CPR	Cum Premium Return	XS	Ex Settlement	BEE	Ex Bonus, Ex Underwriting
XPR	Ex Premium Return	XSD	Ex Stock Dividend	S	Stabilisation Indicator Set
NXI	New Ex Interest	XSS	Ex Stock Split	XSR	Ex Subscription Right
XI	Ex Interest	CSS	Cum Stock Split	XAR	Ex Adjustment Right
CI	Cum Interest	CCR	Cum Capital Return	XAJ	Ex Adjustment
CL	Call Due	XCR	Ex Capital Return	CSR	Cum Subscription Right
CP	Call Paid	CA	Cum All	H	NOTE
CW	Cum Warrants	CLD	Cum Liquidation Distribution	CQ	Closing Quotation/Price
XW	Ex Warrants	XLD	Ex Liquidation Distribution	R	Regular supplied by Consolidated Quotation System (CQS)
C1	Cum Dividend 2

Security

Two-Factor Authentication

Why do I see a Single Factor Authentication(1FA) Risk Acknowledgement page after logging in?

With effect from 21 September 2017, in compliance with MAS's regulations, all clients with single factor authentication (1FA) will be required to acknowledge the risks associated with using 1FA.

If you are currently on 1FA, you will see an additional "Single Factor Authentication(1FA) Risk Acknowledgement" page after logging in.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is the verification of a user's online identity.

The current practice used by financial institutions in Singapore is the provision of a unique One-Time Password (OTP) to their clients. This is also practiced by Maybank Securities. When a client wishes to access one of our online services, the client is required to enter an additional unique OTP, which is generated on demand through a hardware token device.

What is the purpose of 2FA?

The primary objective of two-factor authentication is to secure the customer authentication process and to protect online customer accounts against unauthorised access. In doing so, client confidence in online trading systems will be boosted. Furthermore, 2FA is a useful tool against cyber attacks targeted at financial institutions and their clients.

When do I need to use the One-Time Password (OTP)?

You will be prompted for the OTP only upon login. There is no 2FA OTP required for performing online transactions at this moment.

Is 2FA applicable if I log in via Maybank Trade Mobile?

Yes. As of 1 July 2017, 2FA is applicable when you login via Maybank Trade Mobile.

Is 2FA compulsory for trading through Maybank Securities?

At this point in time, 2FA is not compulsory for trading through us. However, we strongly believe that 2FA provides better security for clients and we encourage clients to use 2FA to enjoy an enhanced level of security during online trading.

Can I still opt for 2FA if I have opted out previously?

Yes, you can opt for 2FA through the 2FA tab under the Personal Configuration in Maybank Trade online trading platform.

How do I de-link my 2FA?

With effect from 29 September 2017, you may delink your 2FA in the enhanced Personal Configuration module.

Please follow these steps to de-link your 2FA device:
Step 1: Click on the Personal Configuration icon on Maybank Trade website.

Step 2: Click on the 2FA tab

Step 3: Tick the check box "I would like to delink my 2FA device from this trading site" and click OK

Step 4: Tick the check box to acknowledge the Risk Awareness Statement and click OK

Step 5: You have successfully de-linked your 2FA device

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Security

Two-Factor Authentication

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