Indonesia | Maybank

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Customer Care Hotline

1-300-88-6688 or +603-7844 3696 (overseas) any time, any day. That includes holidays.

Lost or stolen cards

Call 1-800-88-3231 or
+603-2072 1373 for credit cards and 1-300-88-6688 for ATM cards to report it immediately

Fraud Reporting

Reach our internet banking fraud hotline at +603-5891 4744

Whistleblowing Hotline

For complaints related to banking services such as customer service issues, statement requests, transaction inquiries etc., please contact our Customer Care Hotline 1-300 88 6688 (Malaysia), +603-7844 3696 (Overseas), Email:mgcc@maybank.com.my

For improper conduct by our staff or any representative of Maybank, disclosure/report can be made to the following whistleblowing channels.

Hotline	24 hours toll free number 1-800-38-8833 or 603-20268112 for overseas with secured voice recording
E-mail	whistleblowing@maybank.com or click here for the Whistleblowing Disclosure Form
Letter	Group Compliance, P.O. Box 11635, 50752 Kuala Lumpur

For further information on the list of toll free lines in countries where Maybank has presence, please *click here.

Employee Screening and Reference Checks

GHC Intelligence & Operations Centre
Email: mbb_screening@maybank.com
Contact: +603 2074 7916

Maybank provides syariah-compliant financial services as well as a full range of banking services for medium and commercial size enterprises and individuals in Indonesia.

About

PT Bank Maybank Syariah Indonesia (MSI) is a full-fledged syariah bank established on 11 October 2010. MSI was formerly known as PT Bank Maybank Indocorp (BMI), which was the first Malaysian bank to set up a joint venture bank in Indonesia.

PT Bank Internasional Indonesia Tbk. (BII) was established on 15 May 1959 and licensed as a foreign exchange bank in 1988. It is one of the largest banks in Indonesia, with an international network that comprises 351 branches. BII provides a full range of financial through its branch and ATM network, phone banking and Internet banking channels.

On September 30 2008, Maybank, through a wholly-owned subsidiary, Mayban Offshore Corporate Services (Labuan) Sdn, Bhd. (MOCS), completed the acquisition of 100% of Sorak Financial Holdings Pte. Ltd, owner of 55.51% of the shares of BII. In December 2008, MOCS completed a general tender offer for the remaining shares of BII. As a result, Maybank owns 97.5% of BII through Sorak Financial Holdings and MOCS.

The composition of BII's shareholdings structure is as follow:

Shareholders	Ownership(%)
Sorak Financial Holdings Pte Ltd	54.33
Maybank Offshore Corporate Services (Labuan) Sdn Bhd	43.19
Public	2.48
Total	100.00

Maybank

Maybank provides syariah-compliant financial services as well as a full range of banking services for medium and commercial size enterprises and individuals in Indonesia.

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