The Maybank Board of Directors has appointed Mr Alan Lau Chee Kheong as Group Chief Operations Officer (GCOO) effective 1 April 2023. He will be reporting to Dato’ Khairussaleh Ramli, the Group President & Chief Executive Officer (GPCEO). Alan is currently the Group Chief Compliance Officer.
In his new role, Alan will be expected to oversee end-to-end industrialisation of transactional operation functions such as trade, credit and treasury, with focus in customer experience and interaction which critically supports key Strategic Programmes in the M25+ purpose. He will lead Group Operations to the next level of efficiency and excellence while being a strategic partner to the business. His experience will also be tapped to improve customers’ journey at our touchpoints.
Alan has been with the Bank for 39 years, gaining a significant amount of local and regional experience, demonstrating depth and width especially in the areas of Audit, Regional Operations, both at the front-end in sales as well back-end operations and Compliance. He has built long-standing networks across the Bank and is highly respected for being a credible and skilful leader. His track record and capabilities put him in good stead to bring Group Operations to the next level, especially in a heightened landscape of change in addition to the pursuit of sustainable business encapsulated in the Maybank M25+ aims.
Further, in line with its M25+ strategic aims to strengthen Maybank’s position beyond Malaysia, and regionalisation of its business and product solutions, Maybank is also realigning its overseas operations under Maybank International to enable more effective and seamless strategy execution. The effectiveness of the current International organisation was reviewed to enable more seamless strategy execution where the relevant countries will report directly to Group Global Banking, Group Community Financial Services, or GPCEO’s office as the case may be effective 1 April 2023.
Maybank continues on its M25+ transformation journey towards sustainable value creation; and remains steadfast in serving its stakeholders across the region with unmatched customer experience and a deeper commitment to nation building, driven by enhanced agility and a higher purpose of Humanising Financial Services.