1-300-88-6688 or +603-7844 3696 (overseas) any time, any day. That includes holidays.
1-300-88-6688 or +603-7844 3696 (overseas) any time, any day. That includes holidays.
Call 1-800-88-3231 or
+603-2072 1373 for credit cards and 1-300-88-6688 for ATM cards to report it immediately
Reach our internet banking fraud hotline at +603-5891 4744
For complaints related to banking services such as customer service issues, statement requests, transaction inquiries etc., please contact our Customer Care Hotline 1-300 88 6688 (Malaysia), +603-7844 3696 (Overseas), Email:mgcc@maybank.com.my
For improper conduct by our staff or any representative of Maybank, disclosure/report can be made to the following whistleblowing channels.
Hotline
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24 hours toll free number 1-800-38-8833 or 603-20268112 for overseas with secured voice recording
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E-mail
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whistleblowing@maybank.com or click here for the Whistleblowing Disclosure Form
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Letter
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Group Compliance, P.O. Box 11635, 50752 Kuala Lumpur
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For further information on the list of toll free lines in countries where Maybank has presence, please *click here.
GHC Intelligence & Operations Centre
Email: mbb_screening@maybank.com
Contact: +603 2074 7916
Maybank today apologised for the delays customers are experiencing in the processing of transactions at its Malaysian branches, which arose owing to a technical problem affecting its branch teller systems.
Maybank Group Chief Technology Officer Geoff Stecyk said that Maybank branches in Malaysia had experienced some slowness in transactions since early Friday 2 May 2014, resulting in longer than usual processing times for customer transactions over the counter.
“All other services such as online banking via Maybank2u, ATMs, cheque deposit machines and cash deposit machines were, however, not impacted and continued to operate as usual,” he clarified.
“We have been working hard to restore the service levels to normal and we have activated our back-up branch teller systems at every branch to enable transactions. However, this may result in longer queues but customers are still able to transact.”
“Maybank would like to apologise to all our customers who were inconvenienced owing to our branch teller system performance,” said Geoff. “Every effort is being made to restore the system to normal performance and we would like to thank all our customers for their patience while we resolve this issue,” he said.
Customers who require assistance may contact their branch managers or call the Maybank Group Customer Care at 1-300-88-6688.