Maybank today announced a disaster relief assistance programme offering a moratorium on monthly installment payment and waiver of certain charges based on a case-to-case basis till 30 June 2012. These are extended to business banking, SMEs banking and consumer banking customers affected by the recent floods in Johor, Kelantan, Terengganu, Pahang, Sabah and Sarawak.
“This is the fifth such moratorium Maybank is offering customers since 2007 in line with our mission to humanise financial services. The Bank will process the request for relief assistance on a case-to-case basis,” said Mr. Lim Hong Tat, Maybank Deputy President and Head of Community Financial Services.
Lim said that the disaster relief programme is aimed at reducing the difficulties faced by customers. “Some of our customers have been affected by the flood and may need some reprieve in their financial obligations at this crucial time. We are therefore offering this assistance as a humanitarian gesture to assist them to focus on their other commitments for the time being.”
The Maybank disaster relief assistance programme applies to both conventional and Islamic facilities. Some of the key features include:
• Deferment of monthly installments based on a case-to-case basis for consumer loans including business banking and automobile financing for up to 6 months.
• Waiver of charges for affected customers seeking replacement of ATM cards, cheque books and passbooks which have been destroyed in the floods.
• Review of requests from credit card customers on case to case basis for waiver of late/finance charges and application to increase credit limit.
Customers can call the Bank’s hotline at Tel 1 300 88 6688 or visit their home branch for further information and assistance on the disaster relief assistance programme.
“Besides this relief assistance, our insurance and Takaful group Etiqa has also set-up a dedicated 24-hour flood claim hotline numbers in addition to mobilizing their units to assist customers in their claims. To date they have processed claims worth more than RM80,000 from the affected policy holders” added Lim.
Maybank had in the past offered similar disaster relief programmes to the Bank customers during previous flood incidents that occurred in January and December 2007, November 2010 and landslide at Bukit Antarabangsa in December 2008.