28  December 2012  - 14:55
Maybank's moratorium for flood-affected customers

Maybank today announced that it will be offering a moratorium on monthly installment payment for loans as well as waiver of certain charges based on a case-to-case basis for customers in Terengganu, Kelantan, Pahang and other areas which are affected by floods. The suspension for payments are extended to business banking, SME banking and consumer banking customers effective from 1 January 2013 to 30 June 2013.

Lim Hong Tat, Maybank Deputy President and Head of Community Financial Services said. “This is the sixth time that Maybank is offering moratorium to customers. As a Bank that serves from the heart of community, we empathise with what they are going through and hope that this will ease their financial obligations during this difficult period. This move also echoes our mission to humanise financial services as Maybank is known to be socially responsible corporate citizen.”

The Bank will process the request for relief assistance on a case-to-case basis and applies to both conventional and Islamic facilities.

Some of the key features include:

• Deferment of monthly installments based on a case-to-case basis for consumer loans including business banking, SME loans and automobile financing for up to 6 months.
• Waiver of charges for affected customers seeking replacement of ATM cards, cheque books and passbooks which have been destroyed in the floods.
• Review of requests from credit card customers on a case to case basis for waiver of late/finance charges and application to increase credit limit.

Customers can call the Bank’s hotline at Tel 1 300 88 6688 or visit their home branch for further information and assistance on the disaster relief assistance programme.

Maybank had in the past offered similar disaster relief programmes to customers during previous flood incidents that occurred in January and December 2007, November 2010, January 2012 as well as the landslide in Bukit Antarabangsa in December 2008.