Maybank Islamic 
Investment Banking
Global Banking
Business Banking
SME Banking
Asset Management
Maybank Private
Maybank Premier
Maybank Privilege
Customer ServiceCustomer Care Hotline
1-300-88-6688 or +603-7844 3696 (overseas) any time, any day. That includes holidays.
Maybank Corporate
Other Sites
Worldwide
Support
Lost or stolen cards
Call 1-800-88-3231 or
+603-2072 1373 for credit cards and 1-300-88-6688 for ATM cards to report it immediately
Fraud Reporting
Reach our internet banking fraud hotline at +603-5891 4744
Whistleblowing Hotline
For complaints related to banking services such as customer service issues, statement requests, transaction inquiries etc., please contact our Customer Care Hotline 1-300 88 6688 (Malaysia), +603-7844 3696 (Overseas), Email:mgcc@maybank.com.my
For improper conduct by our staff or any representative of Maybank, disclosure/report can be made to the following whistleblowing channels.
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Hotline
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24 hours toll free number 1-800-38-8833 or 603-20268112 for overseas with secured voice recording
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E-mail
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whistleblowing@maybank.com or click here for the Whistleblowing Disclosure Form
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Letter
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Group Compliance, P.O. Box 11635, 50752 Kuala Lumpur
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For further information on the list of toll free lines in countries where Maybank has presence, please *click here.
Employee Screening and Reference Checks
GHC Intelligence & Operations Centre
Email: mbb_screening@maybank.com
Contact: +603 2074 7916
Assessment of credit worthiness from independent credit rating agencies
| Rating Agency | Date | Rating Classification | Ratings |
|---|---|---|---|
| Standard & Poor's | 29 June 2020 | Issuer Credit Rating Junior Subordinated Senior Unsecured Senior Unsecured Subordinated |
A- / Negative / A-2 BB+ A- A-2 BBB |
| Moody's Investors Service | 7 August 2020 | Outlook Bank Deposits Baseline Credit Assessment Adjusted Baseline Credit Assessment Counterparty Risk Assessment Senior Unsecured Subordinate Preference Stock Non-Cumulative MTN Commercial Paper Counterparty Risk Ratings |
Stable A3 / P-2 a3 a3 A2(cr) / P-1(cr) A3 Baa2 (hyb) (P)Baa3 P-2 A2/P-1 |
| Fitch Ratings | 15 December 2020 | Long-Term Foreign-Currency Issuer Default Rating Short-Term Foreign-Currency Issuer Default Rating Long-Term Local-Currency Issuer Default Rating Viability Rating Support Rating Support Rating Floor Senior Notes and Multicurrency MTN Programme |
BBB+ / Stable F2 BBB+ / Stable bbb+ 2 BBB BBB+ |
| RAM Ratings | 22 January 2021 | Financial Institution Ratings - National Scale Financial Institution Ratings - ASEAN Scale RM20 billion Subordinated Note Programme (2012/-) RM10 billion Additional Tier-1 Capital Securities Programme (2014/-) RM10 billion Sukuk Programme (2017/-) -Senior Sukuk Murabahah -Subordinated Sukuk Murabahah -Additional Tier 1 Mudharabah RM10 billion Commercial Paper/Medium Term Note Programme (2016/2023) RM10 billion Senior Medium Term Note Programme (2015/-) |
AAA / Stable / P1 seaAAA / Stable / seaP1 AA1 / Stable AA3 / Stable AAA / Stable AA1 / Stable AA3 / Stable AAA / Stable / P1 AAA / Stable |
| Japan Credit Rating Agency | 4 December 2020 | Foreign Currency Long-term Issuer Rating Outlook Bond |
A Stable A |
| China Chengxin International (CCXI) | 30 July 2020 | Issuer's Credit Rating Outlook Renminbi Bond Credit Rating |
AAA Stable AAA |
