Compliance refers to proper supervision using competent system of internal controls within an organization to maintain the integrity of its business dealings, procedures and practices, the safeguarding of its assets in accordance with all relevant laws, rules, regulations, regulatory guidelines, standards and codes of practice.

Compliance in this context herein also refers to Compliance with laws, rules, regulations and regulatory guidelines enforced by authorities having control over the financial activities of the country as well as policies emplaced by the Group.

Anti-Money Laundering/Counter Financing of Terrorism (AML/CFT)

1. Anti-Money Laundering/Counter Financing of Terrorism Policy Statement

It is the policy of Maybank Group to take all reasonable and appropriate steps to prevent persons engaged in money laundering and terrorism financing from utilizing Maybank Group products and services. This policy statement sets out the Group’s minimum expectation of the general principles and key measures to which the Group adheres to.

For Maybank Group’s AML/CFT Policy Statement, please click here.


2. Anti-Money Laundering Questionnaires

The Anti-Money Laundering questionnaire provides an overview of Maybank Group’s Anti-Money Laundering policies and practices as well as its due diligence requirements associated with the provision of correspondent banking services in conducting international business.

For Maybank Group’s AML Wolfsberg questionnaire, please click here.

For supplementary AML/CFT CDD Questionnaire, please click here


3. Maybank Group Global USA Patriot Act Certification

The USA Patriot Act requires foreign banks that maintain a correspondent account in USA, to complete a certification. In response to the USA Patriot Act and final rules issued by the U.S Department of Treasury, Maybank Group has executed a global certification for use by any financial institution that requires a Patriot Act Certification (PAC). 

The new certificate will be updated without prior notice to reflect changes made from time to time to the information reported.

This certification covers all entities in the Maybank Group and no separate certification will be issued for a particular entity.

If there is a Maybank Group office or branch that maintains a correspondent with your institution and is not listed in the Annex attached to this certificate, please advise us by email at compliancereporting@maybank.com.my.

  1. Global USA Patriot Act Certification
  2. Global USA Patriot Act Certification - Appendix 1
Know Your Customer (KYC)

All customers who wish to apply for any products/services in Maybank will be required to undergo the “Know Your Customer” (“KYC”) process which is regulated by Bank Negara Malaysia and any other relevant regulators where we have operations. With today’s regulatory focus on good governance and risk culture, Maybank is very much accountable for knowing and understanding their customers and associated financial crime risk.

Through our KYC processes we have built a framework which will help to get to know you, build a sustainable relationship and help to protect you against the potential risks of financial crime.

This Frequently Asked Questions (“FAQs”) has been produced to help you understand the level of detail we require during KYC process.

FAQs related to Know Your Customer (“KYC”) Click here

Foreign Account Tax Compliance Act (FATCA) 2010

Foreign Account Tax Compliance Act (FATCA) 2010 is a legislation to help counter tax evasion in the United States (U.S).

FATCA creates a new information reporting and withholding regime for payments made to certain foreign financial institutions and other foreign entities.

FATCA came into effect on 1 July 2014.

Maybank Group is committed to be FATCA compliant in all countries that we operate.

Foreign Account Tax Compliance Act 2010 (FATCA) Frequently Asked Questions

For more information about how FATCA impacts you, please click here.

For more information about how FATCA impacts you, please click here
Common Reporting Standard (CRS)

The Common Reporting Standard (CRS) is a global standard introduced by the Organisation for Economic Co-operation and Development (OECD) for the automatic exchange of financial information between jurisdictions that have agreed to participate.

Under the CRS rules, we are required to collect information on the country of tax residence of our customers.


Common Reporting Standard (CRS) Frequently Asked Questions

For more information about how CRS impacts you, please click here.

Personal Data Protection Act (PDPA) 2010

The PDPA is an Act enacted by the Malaysian Government to regulate the processing of personal data in commercial transactions in order to safeguard an individual’s personal data.

The Act came into force on 15 November 2013.

1. Maybank Group Privacy Notice

This Privacy Notice outlines how Maybank Group collects, uses, maintains and discloses your personal data in respect of commercial transactions and how Maybank Group safeguards the personal data.

"Maybank Group" or "We" in this Privacy Notice refers to Malayan Banking Berhad ("Maybank"), including its branches in Malaysia and in other countries as well as its local and overseas subsidiaries or, as the context may require, any of them.

For Privacy Notice in English version, please click here.

For Privacy Notice in Bahasa Malaysia version, please click here.

2. Personal Data Protection Act (PDPA) 2010 Frequently Asked Questions (FAQs)

Click Here for FAQs


3. Personal Data Protection Act (PDPA) Certificates of Registration

Malayan Banking Berhad

Maybank Islamic Berhad

Maybank Investment Bank Berhad

Etiqa Insurance Berhad

Etiqa Takaful Berhad



Maybank Group Whistleblowing Policy


The Policy is developed to meet the requirement that has been set forth in the Bank Negara Malaysia (BNM) “Corporate Governance” document (reference number: BNM/RH/PD/029-9) which prescribes that financial institution is required to establish a policy on whistleblowing.

The Policy serves as key instrument to emplace the principles prescribed in the Whistleblower Protection Act 2010 to combat corruption and other wrongdoings by encouraging and facilitating disclosures of improper conduct in an organisation.


Any employee or member of the public who has knowledge or is aware of any improper conduct (misconduct or criminal offence) committed or about to be committed within MAYBANK (refers as "the Group")by staffs or third party (i.e. ; vendor, contractor, etc.) of the Group is encouraged to make a report / disclosure via a dedicated reporting channels as stated in Maybank Group Whistleblowing Policy Statement.

For more information on our Policy, please see our Whistleblowing Group Policy Statement, click here.

Maybank Group Whistleblowing Frequently Asked Questions (FAQs), click here.