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Group
Compliance
CORPORATE INTEGRITY PLEDGE

Maybank, which was the first financial institution in Malaysia to sign the Malaysian Corporate Integrity Pledge in August 2011, continued with its commitment in supporting and upholding the Anti-Corruption Principles for Corporations in Malaysia.


The Pledge is as a result of a collaborative effort among:

  • Bursa Malaysia Berhad;
  • Companies Commission of Malaysia;
  • Malaysian Institute of Integrity;
  • Malaysian Anti-Corruption Commission and National Key Result Area (NKRA) Corruption Monitoring & Coordination Division;
  • Securities Commission Malaysia; and
  • Transparency International Malaysia and the Performance Management and Delivery Unit (PEMANDU), Prime Minister’s Office.

The Integrity Hotline (previously known as Fraud Reporting Hotline), which has been implemented since 2004, allows employees to report actual or suspected misconduct through a secure and confidential channel.

All employees can raise their concerns regarding any misconduct or wrongdoing such as fraud, criminal activities, dishonesty and malpractice committed by another employee or any person who has dealings with the Group via the Toll-Free Message Recording Line, Protected Email Address and Secured P.O. Box Mail Address.

The above mechanism protects employees considering ‘blowing the whistle’ against victimisation and harassment. Confidentiality of all matters raised and the identity of the whistle-blower are protected. Concerns which are raised anonymously will also be considered provided they are clear and specific.

PERSONAL DATA PROTECTION ACT 2010 PROJECT

The Group has embarked on a project to implement the requirements specified under the Malaysia’s Personal Data Protection Act 2010 (PDPA). This project, which started in May 2012, is jointly led by Group Compliance and Group Tax to ensure that the entire Group complies with the requirements.

PDPA was introduced to regulate the processing of personal data used during ‘commercial transactions’ by data users (i.e. Maybank Group) to safeguard the interests of data subjects (i.e. Maybank Group's customers). The Act defines ‘commercial transactions’ as any transaction of a commercial nature, whether contractual or not, which includes any matters relating to supply or exchange of goods and services, agency, investments, financing, banking and insurance. The Act was gazetted on 14 November 2013 and came into force on 15 November 2013.

The first step in complying with PDPA is to register with the Jabatan Perlindungan Data Peribadi Malaysia (JPDPM), the governing body under the Ministry of Communications and Multimedia regulating PDPA in Malaysia. The Group takes pride in being the first entity in Malaysia to register with JPDPM.

Customer privacy has been and will always remain our top priority. With the enforcement of PDPA, the Group will continue to enhance our internal processes, policies and systems to ensure that the personal data of our customers remain confidential and protected at all times.

Among the activities undertaken by the PDPA project team are as follows:

  • Issued Privacy Notice to all customer touch points to spell out customer’s rights and the Group’s obligation under the Act.
  • Incorporated Maybank Group PDPA Policy and other internal policies necessary to Maybank’s internal processes and procedures to ensure that all staff adheres strictly to the requirements of PDPA.
  • Strengthened the Group’s internal systems to ensure that customer’s consents are well managed. We respect our customer’s request not to receive marketing communications from our Maybank Group of companies.
  • Enhanced our internal systems to provide customers access to their personal data that resides in our systems. This exercise will comply with the Access Principle under PDPA.

The Group aspires to be fully compliant with the requirements of PDPA as per the timeline set by JPDPM.