MIB Securities India Private Limited is a member of the National Stock Exchange, Bombay Stock Exchange and SEBI registered Category 1 Merchant Banker
MIB Securities India Private Limited is a member of the National Stock Exchange, Bombay Stock Exchange and SEBI registered Category 1 Merchant Banker.
ESG Research
Institutional - Cash
Institutional - Futures & Options
Debt Capital Markets
Equity Capital Markets
To follow the highest standards of ethics and compliance while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute to the creation of wealth for investors.
| S.No. | Activities | Expected Timelines |
|---|---|---|
| 1. | KYC entered into KRA System and CKYCR | 10 days of account opening |
| 2. | Client Onboarding | Immediate, but not later than one week |
| 3. | Order execution | Immediate on receipt of order, but not later than the same day |
| 4. | Allocation of Unique Client Code | Before trading |
| 5. | Copy of duly completed Client Registration Documents to clients |
7 days from the date of upload of Unique Client Code to the Exchange by the trading member |
| 6. | Issuance of contract notes | 24 hours of execution of trades |
| 7. | Collection of upfront margin from client |
Before initiation of trade |
| 8. | Issuance of intimations regarding other margin due payments |
At the end of the T day |
| 9. | Settlement of client funds | 30 days / 90 days for running account settlement (RAS) as per the preference of client. If consent not given for RAS – within 24 hours of pay-out |
| 10. | 'Statement of Accounts' for Funds, Securities and Commodities |
Weekly basis (within four trading days of the following week) |
| 11. | Issuance of retention statement of funds/commodities | 5 days from the date of settlement |
| 12. | Issuance of Annual Global Statement | 30 days from the end of the financial year |
| 13. | Investor grievances redressal | 30 days from the receipt of the complaint |
| DOs | DON'Ts |
|---|---|
| 1. Read all documents and conditions being agreed before signing the account opening form. |
1. Do not deal with unregistered stock brokers. |
| 2. Receive a copy of KYC, copy of account opening documents and Unique Client Code. |
2. Do not forget to strike off blanks in your account opening and KYC. |
| 3. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes. |
3. Do not submit an incomplete account opening and KYC form. |
| 4. Receive all information about brokerage, fees and other charges levied. |
4. Do not forget to inform any change in information linked to your trading account and obtain confirmation of updates in the system. |
| 5. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions. |
5. Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in the name of employee of stock broker. |
| 6. If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted. |
6. Do not ignore any emails / SMS received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed. |
| 7. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades. |
7. Do not opt for digital contracts, if not familiar with computers. |
| 8. Receive funds and securities / commodities on time within 24 hours from pay-out. |
8. Do not share trading password. |
| 9. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges. |
9. Do not fall prey to fixed / guaranteed returns schemes. |
| 10. Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90 days). |
10. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits. |
| 11. In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines. |
11. Do not follow herd mentality for investments. Seek expert and professional advice for your investments. |
Level 1 – Approach the Stock Broker at the designated Investor Grievance e-mail ID of the Stock Broker. The Stock
Broker will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.
Level 2 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective
exchange.
| S.No. | Type of Activity | Timelines for activity |
|---|---|---|
| 1. | Receipt of Complaint | Day of complaint (C Day). |
| 2. | Additional information sought from the Investor, if any, and provisionally forwarded to Stock Broker. |
C + 7 Working days. |
| 3. | Registration of the complaint and forwarding to the Stock Broker. | C+8 Working Days i.e. T day. |
| 4. | Amicable Resolution. | T+15 Working Days. |
| 5. | Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution. | T+16 Working Days. |
| 6. | Complete resolution process post GRC. | T + 30 Working Days. |
| 7. | In case where the GRC Member requires additional information, GRC order shall be completed within. |
T + 45 Working Days. |
| 8. | Implementation of GRC Order. | On receipt of GRC Order, if the order is in favour of the Investor, debit the funds of the Stock Broker. Order for debit is issued immediately or as per the directions given in GRC Order. |
| 9. | In case the Stock Broker is aggrieved by the GRC Order, will provide intention to avail arbitration |
Within 7 days from receipt of order |
| 10. | If intention from Stock Broker is received and the GRC Order amount is upto Rs.20 lakhs |
Investor is eligible for interim relief from Investor Protection Fund (IPF). The interim relief will be 50% of the GRC Order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining an Undertaking from the Investor. |
| 11. | Stock Broker shall file for arbitration | Within 6 months from the date of GRC recommendation |
| 12. | In case the Stock Broker does not file for arbitration within 6 months | The GRC Order amount shall be released to the Investor after adjusting the amount released as interim relief, if any. |
Default of TM/CM
The following steps are carried out by the Stock Exchange for benefit of Investors, in case a Stock Broker defaults:
The following information is available on the Stock Exchange website for information of Investors:
Level 3 – The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralised grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
|---|---|---|---|---|---|
| Customer Care | 1101, A Wing, Kanakia Wallstreet Chakala, Andheri-Kurla Road, Andheri (E), Mumbai - 400093 | 022-42232600 | investor@maybank.com | Monday - Friday; 10am - 5pm | |
| Head of Customer Care | Prakash Vatsa | 022-42232603 | prakashv@maybank.com | Monday - Friday; 10am - 5pm | |
| Compliance Officer | Carishma Pagare | 022-42232631 | carishma@maybank.com | Monday - Friday; 10am - 5pm | |
| CEO | Jigar Shah | 022-42232632 | jigars@maybank.com | Monday - Friday; 10am - 5pm |
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
| S.No. | Received from | Carried forward from previous month | Received during the month | Total pending | Resolved | Pending at the end of month | Average Resolution time (in days) | |
|---|---|---|---|---|---|---|---|---|
| Pending for less than 3 months | Pending for more than 3 months | |||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Stock Exchanges | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 4 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 5 | Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| S.No. | Month | Carried forward from previous month |
Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 |
| 1 | April - 2023 | 0 | 0 | 0 | 0 |
| 2 | May - 2023 | 0 | 0 | 0 | 0 |
| 3 | June - 2023 | 0 | 0 | 0 | 0 |
| 4 | July - 2023 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
| S.No. | Year | Carried forward from previous month |
Received during this year |
Resolved during this year |
Pending at the end the year |
|---|---|---|---|---|---|
| 1 | 2018-19 | 0 | 0 | 0 | 0 |
| 2 | 2019-20 | 0 | 0 | 0 | 0 |
| 3 | 2020-21 | 0 | 0 | 0 | 0 |
| 4 | 2021-22 | 0 | 0 | 0 | 0 |
| 5 | 2022-23 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
Unit No. 1101, 11th Floor, A Wing Kanakia Wallstreet, Chakala, Andheri (E) Mumbai 400093
India
Tel: (91) 22 4223 2600
Fax: (91) 22 4223 2604
